When you think of your last customer service experience, most likely you remember a five minute wait on an automated line or a quick transaction at your local supermarket. Focusing on enhancing the customer experience instead of just the transaction could significantly reduce customer frustration and lead to higher profitability.
Join us in this episode with Clicksuasion guest Teri Yanovitch to discuss the benefits of moving away from a transactional customer service model to an experiential one. Teri Yanovitch is a speaker, trainer, consultant, and author.
Previously as a keynote speaker with the Disney Institute, she shared exemplary practices of customer service with organizations world-wide. For more than a decade, she facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates.